We want you to love every product you get from Simplicity. If something isn’t quite right, our easy exchange process is here to help—We priority your satisfaction.

⏳ Exchange Timeframe

• Exchange requests must be made within 3 daysof receiving your product.

📍 Who Can Exchange?

You can request an exchange if:

• The sizedoesn’t fit you.
• The coloris not your preferred choice.
• You have another valid reason(e.g., defect, mismatch, or other acceptable issue).

💡 Exchange Requirements

• Product must be in fresh, unused condition.
• All tags, labels, packaging, and accessories must be intact.
• No dust, stains, damage, or signs of wear.

⚙    How the Exchange Works

🏬 Showroom Purchases

• Bring the product with the original money receipt.
• We’ll exchange it with your chosen product (subject to stock availability).

💻 Online Purchases

• Inform us via Messenger/Emailwithin 3 days.
• Pay the delivery charge for the exchange shipment.
• Hand over your old product to the delivery rider and collect your new one on the spot.

💰 Price Difference

• If the new product is more expensive, you’ll pay the extra amount.
• If it’s less expensive, the balance will be adjusted in your next purchase(no cash refund).

💬 Our Promise: At Simplicity, we keep exchanges simple, fair, and quick—so you can shop with total confidence.